ARO Property Maintenance – Service Terms and Conditions
Last updated: October 2025
1. Introduction
These Terms and Conditions (“Terms”) govern all services provided by **ARO Multiservices Ltd** and **ARO Property Maintenance Ltd** (“ARO”, “we”, “our”, “us”) to any client (“you”, your”). By booking or using our services, you agree to be bound by these Terms. Our aim is to deliver a premium, reliable, and high-quality service experience in every project we undertake.
2. Services Provided
ARO offers a comprehensive range of professional services, including but not limited to:
- Residential and commercial cleaning services
- End of Tenancy and deep cleaning
- Painting and decorating
- Maintenance and repairs (electrical, plumbing, carpentry, etc.)
- Property management support and aftercare
- Linen rental and hospitality cleaning
- Waste removal and clearance services
Each service is carried out by trained professionals, following ARO’s quality and safety standards.
3. Bookings and Confirmations
- 3.1 All service requests are subject to availability and formal acceptance by ARO.
- 3.2 A booking is only confirmed once payment or deposit has been received and a confirmation email issued by ARO.
- 3.3 Any changes to a confirmed booking must be communicated at least **24 hours in advance**.
- 3.4 Same-day cancellations may incur a full service charge.
4. Access and Responsibilities
- 4.1 You must ensure our team has safe and full access to the property during the agreed time.
- 4.2 Any delays caused by lack of access, parking issues, or other restrictions may result in additional charges.
- 4.3 You are responsible for securing any valuables or personal belongings before our team begins work.
5. Payments and Pricing
- 5.1 Prices are as stated in your quotation or booking confirmation.
- 5.2 Payments must be made before or at the time of service, unless otherwise agreed in writing.
- 5.3 ARO reserves the right to revise prices based on additional work, unforeseen conditions, or extended labour time.
- 5.4 All prices are subject to VAT where applicable.
6. Cancellations, Rescheduling & No-Show Policy
To ensure fairness and efficiency, please review our policy regarding schedule changes:
6.1 Cancellation Notice
- Clients may cancel or reschedule their appointment up to **24 hours** before the scheduled service without incurring any charges.
- Cancellations made less than **24 hours** before the appointment may be subject to a **50% service fee** of the total booking value.
- If our team arrives at the property and the service cannot be carried out due to lack of access or other client-related reasons, the **full service fee will be charged**.
6.2 Rescheduling Fee
Rescheduling within 24 hours of the scheduled time may incur a **£25 administration fee**.
6.3 No-Show Policy
If the client fails to provide access or is not present at the agreed time, the booking will be considered a **no-show, and the full amount will be charged**.
Contact to Reschedule7. Liability and Insurance
- 7.1 ARO holds full public liability insurance and employer’s liability insurance.
- 7.2 While every care is taken during our work, ARO is not liable for pre-existing damage, loss of unsecured valuables, or indirect losses.
- 7.3 Any claim for damage must be reported within **24 hours** of service completion.
8. Confidentiality and Data Protection
- 8.1 ARO respects your privacy and complies with the UK GDPR and Data Protection Act 2018.
- 8.2 Personal data will only be used to manage your bookings, process payments, and improve services.
- 8.3 Our full Privacy Policy is available on our official website.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of **England and Wales**. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
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